❓ Frequently Asked Questions (FAQ)

🚚 Shipping & Delivery

1. Which countries do you ship to?

🇺🇸 We provide domestic shipping within the United States only. We do not ship internationally at this time.

2. How much is the shipping fee?

💰 Free Shipping with USPS.

3. What delivery methods do you use?

📦 All orders are shipped via trusted and reliable carriers, with final delivery handled by the United States Postal Service (USPS).

4. How long will it take to receive my order?

⏱️ We typically ship orders within 3 business days. Once dispatched, delivery normally takes 2–9 business days, depending on your location.

💳 Payment Information

5. What payment methods do you accept?

🪙 We currently accept USDT-TRC20 transfers only. Detailed instructions are provided on the order payment page.

6. Why do you only accept USDT-TRC20 instead of BTC or XMR?

🛡️ While we understand the preference for BTC or XMR, we prioritize USDT-TRC20 for the following reasons:

  • Stable Refunds: Using USDT allows us to handle refunds accurately. Unlike BTC/XMR, there is no price volatility, ensuring you get the exact value back if a refund is necessary.

  • Predictable Pricing: As a stablecoin pegged to the USD, it ensures our prices remain consistent and fair for all buyers.

  • Lower Fees: Our suppliers primarily use USDT. Accepting other coins would result in high exchange rate losses, which would force us to increase product prices.

  • Privacy: Paying with USDT-TRC20 via the TOR network ensures high anonymity. Your payment is not linked to your order details, protecting your purchase history.

7. Are there any hidden fees or discounts?

  • Discounts: We do not offer discounts at this time to maintain our competitive base pricing.

  • Network Fees: The TRC20 fee is charged by the blockchain. Pro Tip: Search for “TRX energy rental site” on Google to significantly reduce your transaction costs.

  • Processing Fees: Our third-party payment gateway may charge a small 0.2%–1% fee to ensure secure transaction handling.

🔒 Privacy & Security

8. How secure is my personal information?

🔐 We prioritize your privacy above all else. Your information is only used for delivery purposes.

  • Auto-Deletion: Once a transaction is completed, all personal info and data stored in your account will be permanently deleted.

  • No Tracking: We do not log IP addresses, device information, or session metadata.

  • Note: Because we delete your data for your safety, you will need to re-enter your shipping details for every new purchase.

9. Can I use PGP to contact you?

📧 Yes. We encourage the use of PGP encryption for all communications regarding order or product details. Our PGP public key and signature are available in the website menu.

10. How can I contact customer support for live chat?

💬 You can reach our support team via Session (a private, decentralized messenger) using the Session ID: XXXXX.

  • Hours: Monday – Friday, 7:00 AM – 10:00 AM (Eastern Time).

💊 Product Details & Authenticity

11. Are your products genuine and safe?

✅ Yes. All products are sourced from licensed pharmacies or pharmaceutical companies and are FDA-approved. We clearly list manufacturers (e.g., Pfizer, Galenika) and drug models (e.g., Watson853).

  • Note: To protect your privacy and reduce shipping risks, products are repackaged into discreet, sealed bags.

12. Why does the actual product look different from the website image?

📸 Images on our website are for general reference only. The actual product appearance may vary based on the manufacturer, brand, or batch. Please refer to the physical product received as the final standard.

13. Are generic medications effective?

🧪 Absolutely. Generic medications contain the same active ingredients and provide the same therapeutic effects as brand-name drugs, but at a much more affordable price.

📝 Orders & Policies

14. Do I need a prescription to order?

℞ No prescription is required. There are no limits on quantity and no additional waiting times.

15. Do you provide medical guidance?

🚫 No. We only sell medications; we do not provide medical advice. Please consult a doctor if you need guidance on usage or dosage.

16. How can I track my order?

📡 After shipping, we will email a USPS tracking number to the address provided at checkout, allowing you to track your package in real-time.

17. Can I modify or cancel my order?

🛑 You may modify or cancel your order before payment is made. Once paid, the order enters an irreversible processing state and cannot be changed or canceled.

18. Why do product prices sometimes change?

📈 Prices reflect the current rates set by our suppliers. We adjust our pricing periodically to match these fluctuations.